At Wynona Hikes, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.
Returns
You may request a return within 14 days from the date you receive your order.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Shipping fees (if applicable) are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery at [email protected]. We will arrange for a replacement or a full refund at no extra cost to you.
Contact Us
For questions about returns or refunds, reach out to us at:
[email protected]